Grievance Officer
Last updated: 6 November 2026
Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can complain about any content on PollHall, about your personal data, or about a decision we made, such as removing your comment or closing your account.
Grievance Officer, PollHall
Cano Solutions Private Limited, Plot No. 166/7, Gat No. 524/1/157/6, Sharayu Park, Adgaon, Nashik, Maharashtra 422001, India
grievance@pollhall.com
How to complain
- Email grievance@pollhall.com with your name and contact details, the link to the content, what is wrong, and which rule or law it breaks.
- For data requests, add the last 3 digits of your number. We will confirm it is you with a code.
- For a comment, you can also use the “Report” button.
- If the content shows a person’s private body parts, nudity or a sexual act, or impersonates someone (including morphed images), write “URGENT” in the subject.
Time limits we follow
- We acknowledge every complaint within 24 hours.
- We decide it within 7 days and tell you the outcome with reasons.
- Complaints that content breaks our list of prohibited content (Terms, section 4): action within 36 hours.
- Complaints of nudity, sexual content or impersonation of the person complaining: content removed within 2 hours.
- Orders from courts and authorised government officers: acted on within the time set by law.
If you are not satisfied
- You can appeal against the Grievance Officer’s decision to the Grievance Appellate Committee set up by the Government of India, within 30 days, at gac.gov.in.
- For personal data complaints, you can also approach the Data Protection Board of India.
Courts and government agencies
- Please send orders and information requests to grievance@pollhall.com from an official email address, quoting the legal provision.